Locations Header

Northeast Region - Rochester


With neighbors that include some of the world's most technologically advanced companies, Time Warner Cable's Rochester Division is in good company. Now, the division boasts more than 323,000 active subscribers throughout Rochester, Batavia and the Finger Lakes - customers who have come to expect the very latest entertainment and telecommunications offerings delivered with the highest possible quality. With countless acres of prime park land and gardens, many lakes and waterfronts, Rochester is a perfect setting for a nature lover. As a service provider committed to connecting subscribers while connecting with them, Time Warner Cable's Rochester Division provides an opportunity for your career to grow.


About Our Office

Our office is located in a park-like setting at 71 Mt. Hope Avenue in Rochester at the intersection of South and Mt. Hope Avenues. Here, we employ over 950 people who serve subscribers throughout our region. We are conveniently within walking distance to downtown Rochester and easily accessible by public transportation.


About Our Culture

Our 24/7 Call Center receives more than 100,000 inbound calls a month - and we exceed the industry standard by answering most of those calls in 30 seconds or less. Sounds impressive, but here, exceeding expectations is all in a day's work. We believe that advanced technology is meaningless unless it is supported by quality customer service - our hallmark. And we will stop at nothing to provide it. All that hard work doesn't go unrewarded. From attractive and competitive benefits; employee activities; recognition and incentive programs; community service; and outreach, we offer plenty to make employees feel good about themselves and their community.


Who We're Hiring

Call Center Professionals
Our Call Center provides an excellent place to build a career - and we're always looking for motivated candidates to help us respond to the needs of our subscribers. Candidates must possess basic typing, strong computer and excellent communications skills. Two years of customer service experience in a fast paced environment is required, as is a high school diploma or the equivalent.
Installation Service Technicians
Our Installation Service Technicians help us bring cable and high-speed data products to subscribers. Candidates must have excellent communications and customer service skills, good mathematical abilities and reading comprehension. A high school diploma or the equivalent is required. Successful candidates will also have at least 2 years experience in a mechanical/automotive/construction type field, have manual dexterity and the ability to work year-round in adverse weather conditions. Candidate must also have a valid NYS driver's license and a clean driving record to be considered.
Direct Sales Representatives
A region of explosive growth provides challenging opportunities for our Direct Sales Representatives. Candidates must be motivated self-starters with excellent communications abilities, strong computer and customer service skills. Prior sales experience is required, as is a high school diploma or the equivalent. Candidate must also have a valid NYS driver's license and a clean driving record to be considered.


Apply Now

Search current openings and apply online.


Learn More

Find out more about our Rochester Division.




Contact Us

Please select your exact location from the pull-down menu.