Cable Theft graphic

    Types of Cable Theft

     

    Theft of cable services is the reception of any services offered over a cable system without paying for such services. Cable theft is a widespread problem that results in revenue losses to the cable industry totaling several billions of dollars per year. By depriving cable operators of substantial revenue, people who steal cable adversely affect cable companies' ability to provide their customers with high quality products and services.

     

    Cable Theft is Illegal

     

    Cable theft is illegal under federal law, as well as states' laws. Federal statutes provide for stiff penalties against people who steal cable services, including possible criminal prosecution. In addition, federal law provides cable companies with civil remedies, such as the opportunity to sue people who steal cable services for money damages and injunctive relief. Because cable theft has a significant impact on cable companies, it is taken very seriously. View federal statutes that prohibit theft of services offered over a cable system.

     

    Theft of cable services are broken down into two types:
     
    Passive Theft

     

    Passive theft occurs when someone moves into a new residence or business facility and notices that the premise receives cable services without an account, but nevertheless does not take any steps to become a subscriber or have the service disconnected.

     

    Active Theft

     

    Active theft occurs when someone takes active steps to receive services offered over a cable system without the authorization of the cable company. Contrary to the common understanding of cable theft - that it involves only the theft of cable television services - cable theft also includes:

     

    Broadband Internet abuse

     

    Uncapping of Modems - The vast majority of broadband Internet users do not need more bandwidth than is provided by most cable operators as part of standard residential subscriptions. Some dishonest users will hack into their modem and uncap their bandwidth limits. Some people uncap their own modems, and others who do not possess the necessary skills receive assistance from others who do. Individuals who uncap their modems and steal excessive bandwidth slow down their neighbors transmission rates.

     

    WiFi Theft - WiFi theft occurs when someone installs a wireless network in a residence or business location and intentionally enables others to receive broadband service for free over their wireless network.

     

    Wireless networking is a great product, but when using a wireless network, subscribers should always secure their home networks from unauthorized users. Unsecured wireless networks allow others to access a subscriber's network and potentially see all of the subscriber's personal files, allow potential criminals and terrorists to send untraceable communications or allow an individual to download illegal materials, such as copyrighted or obscene material that would lead back to the subscribers modem.

     

    Assisting Others to Steal Cable is Illegal

     

    It is not only illegal to steal cable services, it is also illegal to assist others to steal cable services. In fact, federal law provides for criminal penalties and civil remedies against people who willfully, assist others to steal cable services. Such assistance can take the form of distributing "pirate" cable television descrambling equipment, assisting others to make unauthorized connections to cable systems, promoting the free use of one's wireless broadband network, or assisting others to hack into their modems and uncap them. Federal statutes prohibit the assistance of theft of services offered over a cable system.

     

    Primary Theft

    Primary theft of cable services involves instances where someone does not subscribe to any cable services, but makes (and/or maintains) an unauthorized connection to a cable company's cable system. This type of theft can occur when someone takes affirmative steps to connect his or her residence or business to the system, or has someone make the connection for them. It can also involve surreptitiously using someone else's wireless network to gain access to the Internet, or signing up for cable service using a false identity with no intention of paying for the service.

     

    Secondary Theft - Premium/Pay-Per-View Cable Television Services Theft

     

    Most cable companies, including Time Warner Cable, scramble "premium" and "Pay-Per-View" cable television programming services to ensure that only subscribers who order and pay for such services receive them. Premium programming services, which include channels such as Showtime and Cinemax, are available for monthly fees over and above standard subscription fees. Pay-Per-View programming services, including Video-On-Demand ("VOD"), are movies and other events that are billed on a per-event fee basis. Cable companies such as Time Warner Cable provide converter-descramblers to subscribers who subscribe to premium services, or who want the ability to order On Demand or Pay-Per-View services. Such equipment is made available for modest monthly rental fees.

    Throughout the United States and abroad, people and companies manufacture, modify and/or sell cable boxes and other equipment that are designed to descramble premium and Pay-Per-View cable television services without authorization. The manufacture, modification and sale of such equipment is illegal under federal and state statutes. The use of such equipment is similarly illegal.

     

    Subscription Fraud

     

    Subscription fraud occurs when an individual signs up for cable services, provides false information to receive services and has no intention of paying for those services. Subscription fraud is theft!

     

    Preventing Theft

     

    Time Warner Cable has taken numerous steps to reduce cable theft in all its forms:

     

    • Conducting regular system audits to detect and disconnect unauthorized connections of non-subscribers to systems
    • Investigating and criminally or civilly prosecuting manufacturers, modifiers and distributors of illegal descrambling equipment
    • Investigating and criminally or civilly prosecuting commercial and residential users of such equipment
    • Cooperating with local, state and federal government officials in criminal prosecutions of cable theft and assistance in cable theft
    • Investing in digital equipment that contains sophisticated scrambling technology
    • Training customer service representatives to recognize, identify and report evidence of theft and abuse

     


    What You Can Do?

     

    Cable theft affects Time Warner Cable's ability to provide its subscribers with quality services. For example, illegal connections that do not comply with Time Warner Cable standards and use of illegal descramblers, which are often of poor quality, affect picture quality over entire systems. In addition, people who steal cable services get for free what others have to pay for, which drive up costs to paying subscribers. Lastly, widespread theft of cable services jeopardizes the jobs of thousands of employees with the cable industry and content providers, people just like you who depend on the abilities of their employers to run effective businesses in order to protect their jobs.

     

    If you are aware of any instances of cable theft, you can do something about it. Report a Theft of Services online today or call 1-877-TWC-TIPS.


    If you are accidentally receiving cable services and are not currently a Time Warner Cable subscriber, contact us (no questions asked) to sign up today and start enjoying the services we have to offer.

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