- Closed captioning provides a critical link to news, entertainment and information for individuals who are deaf or hearing-impaired.
If you currently are experiencing technical issues with closed captioning (e.g., captions have suddenly disappeared or become garbled), please contact us immediately so that we can help get you back to enjoying your cable television service.
Time Warner Cable Customer Support Representatives are standing by to assist you. From the Contact Us page, you can:
When you contact us, you may be asked to enter your zip code. This is so we can ensure you are provided the correct information for your area.
|Click here to launch the Contact Us page|
Send written closed captioning concerns for which you would like a formal response to our Administrator:
T. Woods, Administrator
13820 Sunrise Valley Dr.
Herndon, VA 20171
Questions Regarding Previously Submitted Formal Concerns:
For questions about previously submitted written concerns, call 877- 276-7432. Please note: This number should only be used in connection with written closed captioning correspondence already on file with Ms. Woods. Immediate closed captioning concerns should be directed to your local Time Warner Cable office.