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Digital Adapters

Starting on or about October 10th, designated channels will be delivered in digital format only. This will not affect any TVs you currently have connected to a digital set-top box.  If you want to view these channels on additional direct-connect analog TVs and similar devices, you may request a Digital Adapter free of charge through the end of 2014. After that time, each adapter will cost 99 cents a month.


Important Note: You will receive the adapters within a week of the date in the table.  Adapters should be connected on or after the dates below. Connecting adapters before this date will make some channels unviewable. Please refer to the chart below to find the Connect Date for your area. You can set up your adapters any time from that day on without any loss of picture.


Location  Date 
Hudson Valley, NY and surrounding areas    10/10/12 
Rochester, NY and surrounding areas   10/10/12 
Syracuse, NY and surrounding areas   10/10/12
Albany, NY and surrounding areas   10/17/12 
Binghamton, NY and surrounding areas     10/17/12
Buffalo, NY and surrounding areas    10/17/12
Portland, ME and surrounding areas  10/17/12



Digital Adapter Easy Setup Guide





Download this guide for setup and activation instructions

 Download instructions for the Digital Adapter remote control




Technicolor DTA box


Download this guide for setup and activation instructions



Order Your Digital Adapter

Here's how to check each of your TVs:

  • If you plug your cable line directly into a TV, then that TV needs a Digital Adapter.


You can order your Digital Adapter(s):


  • Order your Digital Adapter (Online ordering available only for broadcast basic TV subscribers. If you are a digital TV subscriber, please call 1-855-286-1736 to order.)
  • Sign in to your account
  • Select the number of Adapters you need


By Phone

  • Call 1-855-286-1736


In Person



Upgrade to Digital TV

Upgrade your service to Digital TV and enjoy the benefits of more than 200 channels, many in HD.



Install and Activate Your Digital Adapter 

Contact Us

Please select your exact location from the pull-down menu.